9bd Privacy Policy

1. Information We Collect

When you register or interact with 9bd, we collect certain categories of personal information necessary to provide you with a safe, fair, and enjoyable gaming experience. The types of data we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and a copy of a valid government-issued identification document.
• Contact information: email address, mobile phone number, residential address (city, district, Bangladesh division such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial information: payment method details including bKash, Nagad, Rocket, or Upay wallet numbers; transaction history including deposit and withdrawal records in BDT.
• Technical information: IP address, browser type, device type, operating system, session duration, pages visited, and referral source collected automatically when you use the platform.

2. How We Use Your Information

9bd processes your personal information for specific, legitimate purposes. We do not use your data for any purpose beyond what is described in this policy. Our primary uses of your data include the following categories:

Account Management and Service Delivery

We use your identity and contact information to create and manage your 9bd account, verify your identity as required, process deposits and withdrawals via your chosen payment method (such as bKash, Nagad, or Rocket), provide customer support, and communicate essential account-related notifications such as password resets, transaction confirmations, and security alerts. We also use your data to enforce our Terms & Conditions and responsible gaming policies, including verifying that you meet the 21+ age requirement.

Platform Improvement and Analytics

We use aggregated and anonymized technical information to analyze platform performance, understand user behavior patterns, improve game offerings, optimize the user interface for Bangladeshi users on mobile devices, and develop new features. This analytics processing does not identify you personally. We may also use your account activity to offer you relevant promotions, bonus offers, and personalized recommendations — but only if you have not opted out of marketing communications. You may withdraw your marketing consent at any time by contacting our support team at [email protected].

3. Cookies and Tracking Technologies

9bd uses cookies and similar tracking technologies to ensure the platform functions correctly, maintain your session state while you are logged in, and gather anonymized data about how users navigate the site. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences across visits.

We use the following categories of cookies: (a) Strictly Necessary Cookies — required for the platform to operate and cannot be disabled; (b) Performance and Analytics Cookies — help us understand how users interact with 9bd so we can improve our service; (c) Functionality Cookies — remember your preferences such as language settings. You can control non-essential cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of the platform.

4. Data Sharing and Disclosure

9bd does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. We may share your data in limited circumstances with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors and financial service partners (such as bKash, Nagad, Rocket, and Upay) who process your deposits and withdrawals on our behalf, under strict contractual data protection obligations.
• Identity verification and fraud prevention service providers who help us confirm that users meet the 21+ age requirement and are not engaging in fraudulent activity on the platform.
• Regulatory or law enforcement authorities, when we are legally required to disclose information in response to a lawful request, court order, or applicable legal obligation under Bangladesh law or international frameworks.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, as described in this policy, or as required by applicable laws and regulations. Active account data is retained for the duration of your account with 9bd. Following account closure, we may retain certain records (such as transaction histories and identity verification documents) for a period of up to 7 years to comply with financial record-keeping obligations. Anonymized and aggregated analytics data that cannot identify you personally may be retained indefinitely for internal research and platform improvement purposes.

6. Your Data Rights

As a user of 9bd, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]:

• Right of Access: You may request a copy of the personal data 9bd holds about you, along with information about how and why it is being processed.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: Subject to legal retention obligations, you may request that we delete your personal data. We will act on erasure requests within 30 days unless we are legally required to retain specific records.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes. Upon receiving your objection, we will immediately cease using your data for that purpose.

We will respond to all data rights requests within 5 business days of receipt and aim to resolve them fully within 30 days. In some cases, we may need to verify your identity before processing a request to protect against unauthorized access to personal data.

7. Security Measures

9bd employs a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, staff training on data handling and privacy obligations, and strict internal data access policies that limit who can view your personal information to only those employees and systems that require it to perform their job functions.

While we apply robust security practices, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users as promptly as practicable and take immediate steps to contain and remediate the breach.

8. Third-Party Links and Services

The 9bd platform may reference third-party payment services such as bKash, Nagad, Rocket, and Upay that you use to deposit or withdraw funds. These third-party services operate under their own independent privacy policies, and 9bd is not responsible for the data practices of these external providers. We encourage you to review the privacy policies of any third-party service you use in connection with your 9bd account. Additionally, while 9bd does not link to external websites for advertising or affiliate purposes, if you arrive at our platform via an external referral source, that external source's data practices are governed by their own policy, not ours.

9. Changes to This Privacy Policy

9bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the 9bd platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically so you remain informed about how we protect your data. If you disagree with any changes, you may request account closure by contacting [email protected].

Frequently Asked Questions

Does 9bd sell my personal data to third parties?

No. 9bd does not sell, rent, or trade your personal data to any third-party advertisers or unaffiliated companies. We may share limited data with trusted payment processors and compliance partners solely to operate the platform and fulfill our legal obligations.

How can I request deletion of my 9bd account data?

You can submit a data deletion request by contacting our support team at [email protected] with the subject line 'Data Deletion Request'. We will process your request within 30 days, subject to any legal retention requirements that oblige us to keep certain records for a minimum period.

Is my bKash or Nagad payment information stored securely?

Yes. All financial data including bKash, Nagad, and Rocket wallet details are stored using industry-standard encryption. We do not store your full mobile wallet PIN or full payment credentials in readable form. Transaction records are retained solely for financial compliance and dispute resolution purposes.

Can I opt out of marketing emails from 9bd?

Yes. You can unsubscribe from marketing and promotional emails at any time by clicking the unsubscribe link at the bottom of any marketing email we send, or by contacting us directly at [email protected]. Please note that even after opting out, you will continue to receive essential account-related emails such as transaction confirmations and security alerts.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 9bd handles your personal data, please reach out to our support team. We aim to respond to all privacy-related inquiries within 5 business days.